Shipping & Returns
Delivery & Shipping
Standard Shipping: €25 (Free on orders over €150).
Order Processing: Orders are processed and shipped within 2–4 business days after placement. A single order may occasionally arrive in separate shipments.
Delivery Time: Most items arrive within 5–7 business days after receipt of your order. Timeframes may vary unexpectedly due to high order volume, peak seasons, or public holidays.
Courier Delays: Shipping is handled by third-party logistics providers. Nineteen-sixtynine.com is not responsible for courier transit delays.
Shipping Destinations: We ship from fulfillment centers in the EU and US to the following countries: Austria, Belgium, Bulgaria, Canada, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong, Hungary, Ireland, Italy, Japan, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, UK, and US.
Customs Duties & Taxes: For orders shipped outside the EU and US, the customer is responsible for all applicable import duties, customs fees, and local taxes charged by the destination country.
Address Accuracy: Please ensure your shipping address, street number, apartment details, and contact information are entered correctly. We are unable to request address changes with carriers once an order is dispatched. Please use your tracking number to coordinate updates directly with the carrier.
Returns & Exchanges
30-Day Return Policy: You may request a refund or store credit within 30 days of delivery. Returned items must be accompanied by the original invoice.
Product Condition & Hygiene: Returned products must be unopened, unused, in resalable condition, and have all original cellophane wrapping, labels, and seals fully intact. We cannot accept returns on opened, unsealed, or tested products.
Shipping Costs & Fees: Original shipping charges are non-refundable (reflecting the true costs of shipping dangerous goods). Return shipping costs are the sole responsibility of the customer.
Order Changes & Cancellations: Orders enter processing immediately upon placement. We are unable to cancel or modify orders once submitted.
Damaged or Defective Items: If an item arrives broken or damaged during transit, please email photo proof within 48 hours to order@nineteen-sixtynine.com. Faulty items will be replaced with the same product (subject to availability) or refunded.
In-Store Purchases: Online purchases cannot be returned, exchanged, or refunded at physical retail stores representing 19-69 products.
How to Process a Return
Initiate Your Request: Contact Customer Care at order@nineteen-sixtynine.com with your order number to request return authorization.
Pack as Flammable Goods (Dangerous Goods Requirement):
Perfumes contain high concentrations of alcohol and are legally regulated as Hazardous / Flammable Goods.
You must reuse the original outer shipping box (or another sturdy outer box clearly displaying the hazard label / limited quantity diamond warning).
Ensure the bottle is cushioned securely inside to prevent movement or leakage during transit. Standard paper envelopes or unlabelled boxes are prohibited by transit safety regulations and may be rejected by carriers.
Address & Ship: Send your package along with your original invoice to:
19-69
Via Borgospesso 18
20121 Milano
Italy
Tracking & Proof: You are responsible for return shipping costs. Retain your courier tracking receipt until your refund is fully issued.
Refund Processing: Returns are inspected and processed within 2 weeks of arrival at our facility. Approved refunds will be credited back to your original payment card. For EU returns, VAT is included in the refund amount.